Hello and welcome to our new tech portal!
Please look closely and follow our steps outlined here to best fix your system issues. Just remember if an error happens only once it could just be an unfortunate hiccup, but if it keeps happening it might be a systemic issue.
Headset Issues | |
If your headset isn't working the way it should check out these articles | |
Check here to fix audio issues you are having including inside and outside Five9 | |
Check here to fix microphone issues you are having including inside and outside Five9 |
Five 9 Issues | |
There are various ways you can approach Five 9 Fixes and here are some | |
Sub Directory to point you to paths to fix many Five 9 issues | |
This is a step you can take if your softphone needs to be uninstalled and reinstalled | |
If you are attempting to contact Five9 Customer support to further look into issues | |
CC System based Issues and how to solve them |
Computer and Internet Issues | |
If your computer is acting up and not acting the way it should | |
Tips you should do regularly to keep your computer running well | |
If your internet is failing or you can't access Five9 or Paylocity due to IP restrictions |
F.A.Q. | |
Here is a list of Frequently Asked Questions | |
Frequently Asked Questions | |
You will follow this link if you need to schedule a computer setup or internet test | |
These are the requirements for your at-home station | |
Check here if something is wrong with the friendliness survey | |
If you are done working for the company or switched computers | |
This will primarily be used by support staff |
Form and Web App Errors | |
This section has no articles at this time | Coming soon | |
If you are experiencing issues with your forms check here | |
If you are experiencing issues with the web app check here |
Tech Team Operating Hours
Please read the articles before contacting the tech team
Weekdays: 6AM-6PM
Saturdays: 7AM-11AM
No Sundays