Hello and welcome to our new tech portal!

Please look closely and follow our steps outlined here to best fix your system issues. Just remember if an error happens only once it could just be an unfortunate hiccup, but if it keeps happening it might be a systemic issue.

 

Headset Issues

If your headset isn't working the way it should check out these articles
Check here to fix audio issues you are having including inside and outside Five9
 Check here to fix microphone issues you are having including inside and outside Five9


 

Five 9 Issues

There are various ways you can approach Five 9 Fixes and here are some 

Sub Directory to point you to paths to fix many Five 9 issues

 This is a step you can take if your softphone needs to be uninstalled and reinstalled 
If you are attempting to contact Five9 Customer support to further look into issues
CC System based Issues and how to solve them


 

Computer and Internet Issues

If your computer is acting up and not acting the way it should 

 Tips you should do regularly to keep your computer running well

 If your internet is failing or you can't access Five9 or Paylocity due to IP restrictions


 

F.A.Q.

Here is a list of Frequently Asked Questions

Frequently Asked Questions

 You will follow this link if you need to schedule a computer setup or internet test
These are the requirements for your at-home station
Check here if something is wrong with the friendliness survey 
If you are done working for the company or switched computers 
This will primarily be used by support staff 


 

Form and Web App Errors

 This section has no articles at this time | Coming soon
 If you are experiencing issues with your forms check here
 If you are experiencing issues with the web app check here


 

Tech Team Operating Hours

Please read the articles before contacting the tech team

Weekdays: 6AM-6PM

Saturdays: 7AM-11AM

No Sundays